https://www.loyalbrand.nl/shop 

About our privacy policy 

LoyalBrand B.V. cares about your privacy. We therefore only process the data we need to provide and improve our services and treat the information we collect about you and your use of our services with care. We will never make your data available to third parties for commercial purposes. 

This privacy policy is applicable to the use of the website and the services of LoyalBrand B.V. accessed thereon. The effective date of validity of these terms and conditions is 27/07/2022. The publication of a new version invalidates all previous versions. This privacy policy describes what information we collect from you, what we use it for and with whom and under what conditions we may share it with third parties. We also explain how we store your data, how we protect your data against misuse and what rights you have with regard to the personal data you have provided us with. 

Do you have questions about our privacy policy? If so, please contact our privacy officer, Heerco van der Galiën. You will find the contact details at the end of our privacy policy.

About data processing 

Below you can read how we process your data, where we store it (or have it stored), what security techniques we use and who has access to the data.

 

Online shop software

 

WooCommerce  Our online shop is developed using software from WooCommerce. We share the personal data that you make available to us for our services with this party. WooCommerce has access to your data to provide us with general and technical support. They will never use your data for any other purpose. WooCommerce is obliged to take appropriate security measures on the basis of the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. WooCommerce uses cookies to collect technical information about your use of the software. No personal data are collected and/or stored. WooCommerce reserves the right to share collected data within its own group of companies in order to further improve its services.

 

WooCommerce hosting  Our online shop was developed using software from WooCommerce. We chose YourHosting for our web hosting. We share the personal data that you make available to us for our services with this party. YourHosting has access to your details to provide us with general and technical support. They will never use your data for any other purpose. YourHosting is obliged to take appropriate security measures based on the agreement we made with them. These security measures consist of the application of SSL encryption and a strong password policy. Regular backups are made to prevent data loss.

 

Web hosting

 

YourHosting  We purchase web hosting and email services from YourHosting. YourHosting processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata on the use of the services. These are not personal data. YourHosting has taken appropriate technical and organisational measures to prevent the loss and unauthorised use of your personal data. YourHosting is bound to secrecy by virtue of the agreement.

 

YourHosting  We use the services of YourHosting for our regular business email traffic. This party has taken appropriate technical and organisational measures to prevent misuse, loss and corruption of your and our data as much as possible. YourHosting has no access to our mailbox and we treat all our email traffic as confidential.

 

Payment processors

 

PayPal We use the payment service provider PayPal to process some of the payments in our online shop. PayPal processes your name, address details and payment details, such as your bank account or credit card number. PayPal has taken appropriate technical and organisational measures to protect your personal data. PayPal reserves the right to use your data to further improve its services and, as part of this, to share (anonymised) data with third parties. In the case of an application for a deferred payment (credit facility), PayPal shares personal data and order data with post-payment service providers. All of the above guarantees regarding the protection of your personal data also apply to those parts of PayPal’s services for which it engages third parties. PayPal will not retain your data for any longer than permitted by law.

 

Mollie  We use the Mollie platform to process some of the payments in our online shop. Mollie processes your name, address and payment details, such as your bank account or credit card number. Mollie has taken appropriate technical and organisational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and, as part of this, to share (anonymised) data with third parties. All of the above guarantees regarding the protection of your personal data also apply to those parts of Mollie’s services for which it engages third parties. Mollie will not retain your data for any longer than permitted by law.

Klarna 

We use the Klarna platform to process some of the payments in our online shop. Klarna processes your name, address and payment details, such as your bank account or credit card number. Klarna has taken appropriate technical and organisational measures to protect your personal data. Klarna reserves the right to use your data to further improve its services and, as part of this, to share (anonymised) data with third parties. Klarna will share personal data and information about your financial situation with credit reference agencies if you apply for a deferred payment (credit facility). All of the above guarantee concerning the protection of your personal data also apply to those parts of Klarna’s services for which it engages third parties. Klarna will not retain your data for any longer than permitted by law.

 

Reviews

 

Google  We collect reviews via the Google platform. If you leave a review via Google, you are required to provide your name and email address. Google shares this data with us so that we can link the review to your order. Google also publishes your name on its own website. In some cases, Google may contact you to explain your review. If we invite you to leave a review, we will share your name and email address with Google. They will use these data only for the purpose of inviting you to leave a review. Google has taken appropriate technical and organisational measures to protect your personal data. Google reserves the right to use third parties for the provision of services. We have given Google permission to do this. All of the above guarantees concerning the protection of your personal data also apply to those parts of Google’s service for which it engages third parties.

 

Shipping and logistics

 

PostNL  When you place an order with us, it is our job to deliver your package to you. We use the services of PostNL for carrying out the deliveries. This requires us to share your name and address with PostNL. PostNL uses these data only for performance of the contract. If PostNL engages subcontractors, PostNL will also make your data available to these parties.

 

DHL  When you place an order with us, it is our job to deliver your package to you. We use the services of DHL for carrying out the deliveries. This requires us to share your name and address with DHL. DHL uses these data only for the performance of the contract. If DHL engages subcontractors, DHL will also make your data available to these parties.

 

Invoicing and bookkeeping

 

Reeleezee (Exact)  We use the services of Reeleezee (Exact) to keep our records and accounts. We share your name, address and details of your order. We use these data for the administration of sales invoices. Your personal data are transmitted and stored in a protected manner. Reeleezee (Exact) is bound to secrecy and treats your data as confidential. Reeleezee (Exact) will not use your personal data for purposes other than those described above.

Purpose of data processing 

General purpose of processing 

We will only use your data to provide our services. This means that the purpose of the processing is always directly related to the order you place. We will not use your data for targeted marketing. If you share data with us and we use these data to contact you at a later date, other than at your request, we will ask you for your explicit consent. We will not share your data with third parties other than to fulfil accounting and other administrative obligations. These third parties are all bound to secrecy based on the agreement between them and us or an oath or legal obligation. 

Automatically collected data 

Data that our website automatically collects are processed with the aim of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data. 

Cooperation in fiscal and criminal investigations 

In some cases, LoyalBrand B.V. must share your data on the basis of a legal obligation in connection with governmental tax or criminal law investigations. In such instances, we are forced to share your data, but we will oppose to the extent possible under the law. 

Retention periods 

We will retain your data for as long as you remain our customer. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you tell us this, we will also regard it as a request to forget you. On the basis of applicable administrative obligations, we have to retain invoices containing your (personal) data. We therefore retain these data for as long as the applicable period lasts. However, our employees will no longer have access to your customer profile or the documents we have produced in connection with your order.

Your rights 

Based on the applicable Dutch and European legislation, you, as a data subject, have certain rights with regard to the personal data processed by us or on our behalf. We explain below what these rights are and how you can invoke them. To prevent misuse, we will generally only send copies of your data to your email address that we hold on file. If you wish to receive the data at another email address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests. In the case of a request to be forgotten, we will administer anonymised data. All transcripts and copies of data will be provided in the machine-readable data format that we use in our systems. You always have the right to submit a complaint to the Personal Data Authority if you suspect that we are using your personal data in an incorrect manner.

Right of inspection 

You always have the right to view the data we process, or have processed, which relate to you or can be traced back to you. You can send a request to this effect to our contact person for privacy matters, Heerco van der Galiën. You will receive a response to your request within 30 days. If your request is accepted, we will send you a copy of all data to the email address we hold on file, together with a list of the processors holding these data and the category under which we have stored them. 

Right of rectification 

You always have the right to have the data we process, which relate to you personally or can be traced back to you, amended. You can send a request to this effect to our contact person for privacy matters, Heerco van der Galiën. You will receive a response to your request within 30 days. If your request is accepted, we will send you confirmation of the change to your email address.

Right of restriction of processing 

You always have the right to restrict the data that we process, or have processed, which relate to you or can be traced back to you. You can send a request to this effect to our contact person for privacy matters, Heerco van der Galiën. You will receive a response to your request within 30 days. If your request is accepted, we will send you a confirmation to the email address we hold on file that the data will no longer be processed until you lift the restriction. 

Right of transferability 

You always have the right to have the processing of the data that relate to you or can be traced back to you carried out by another party. You can send a request to this effect to our contact person for privacy matters, Heerco van der Galiën. You will receive a response to your request within 30 days. If your request is accepted, we will send you copies of all the data about you that we have processed or that are processed on our behalf by other processors or third parties to the email address we hold on file for you. In such instances, we will probably no longer be able to continue the service, as we would no longer be able to guarantee the secure interconnection of data files.

 Right to object and other rights 

You may object to the processing of your personal data by or on behalf of LoyalBrand B.V. If you object, we will immediately cease data processing pending the outcome of your objection. Is your objection well-founded? In this case, we will provide you with copies of data that we process or have processed and then permanently cease the processing. 

You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. Don’t agree? Then please contact our contact person for privacy issues, Heerco van der Galiën.

 

Cookies  Google Analytics  Cookies of the US company Google are placed via our website as part of the “Analytics” service. We use this service to obtain reports and to track how visitors use the website. This processor may be obliged under applicable laws and regulations to provide access to these data. We have NOT permitted Google to use the Analytics information collected for other Google services.  Third-party cookies  In the event that third-party software solutions use cookies, this will be stated in this privacy statement.

 

Changes to the privacy policy  We always have the right to change our privacy policy. You will always find the latest version on this page. If the new privacy policy affects the way we already process data relating to you, we will notify you by email.

 

Contact details  LoyalBrand B.V.  Kogendijk 12, 1862 XD Bergen Netherlands T (020) 244-0962 E heerco@loyalbrand.network  Contact person for privacy matters  Heerco van der Galiën